Once your order is placed, you can check the order status at any time in "My Account." You will be able to see the current step of your order. Alternatively, you can use the "Order Tracking" feature: simply enter your order number and email address in the box displayed on the page, and it will show the exact status of your order.

If you have any questions about the status of your order, you may also email us at service@norvenia.com or contact us via LiveChat for further assistance.

To ensure that every order meets your expectations, we always send you a confirmation email to verify the details. You can still make changes to your order within a certain time frame. However, to ensure timely delivery, orders will be processed after 12 hours from the confirmation email, or once no queries have been submitted.

Please understand that once an order is processed, it cannot be easily amended due to scheduling, material sourcing, and tailoring costs.

We cannot modify or cancel your order after it has been shipped. Nonetheless, we will be happy to assist you with the return process once you receive your items (within our Return Policy).

Our confirmation emails are automatically sent by our system. If you do not receive a confirmation email within 12 hours of placing your order (even though the payment has been charged to your credit card or PayPal account), please contact us immediately. We will verify your order in our system and resend the confirmation email, which will include your order number and details.

Here are some possible reasons why you may not have received the email:

1. Incorrect Email Address: If the email address entered during registration is incorrect or rarely used, our confirmation email may not reach you. Please ensure that the email address provided is accurate and regularly monitored.

2. Email Filters: Some email systems may mistakenly classify our emails as junk or spam. Before contacting us, please check your junk or spam folder, as there is a significant chance that our email was redirected there.

For Remove/Cancellation:

If you want to remove a item from your order, please ensure the request is within the cancellation policy and kindly contact our customer service team to process, we are willing to help our customer to sort the problem.

For Add a Item:

We absolutely understand sometime it's hard to make a decision, but at this time, our system just isn't advanced enough for us to be able to add items to existing orders. If you want, you can place an new separate order with the product you want.

Make sure there is enough time to place the order in advance

Give yourself enough time to choose and make a decision, make sure the dress style/color will fit with the theme of the event. We deeply understand it is a big day for you, so please take your time and feel free to contact us to get more help.

Ask each bridesmaid to take a quick measurement

Even though our customer can request to return their order, waiting for the return package be delivered also will spend some time and energy. In order to avoid the dress size don't fit, we deeply hope you can take their measurements to compare with our online size chart to find which size might fit best. If you don't which size should to order, please kindly contact us for more help, we will help you to find which size will fit best.

Remember to purchase the products in same time

Whatever you will place a whole order for all the bridesmaids dresses or the bridesmaids purchase their dress separately by themself. Please make sure the fabric used for these dresses will be same batch.

Because the fabric sometime will out of stock and we need to restock it. Each time the dyeing process will slightly make the color some little different. If you don't know which batch will be used to your order, please kindly contact us to get more detail, we will help you to ask the tailor to make them in same batch to avoid the color different.